Recent events have forced leaders to rethink how they engage their teams, and how they conduct business. Times have changed rapidly and required us to be flexible and adaptive in order to continue to succeed. During (and after) a crisis, team members look to their leaders for guidance, reassurance and hope that the future will be ok. While empathy is essential, good leadership is also necessary in this new normal. It will help to balance productivity and quality, maintain humanity and keep corporate culture alive.