During this difficult time, customer frustration and irritation can be prevalent as people are fearful of what they can expect from trusted vendors and suppliers. Handling customer emotions is and will continue to be an everyday occurrence.
This program will offer help and guidance to manage people through their emotions using a four-stage process loaded with proven and practical hints, tips and techniques. It will provide participants with the teach-back process to learn about the four stages associated with moving others through their difficult emotions, and some of the core skills that will enhance the emotional progression through the four stages.